V
Vinyx
Hugo Software

Vinyx Support

Last updated: 2026-11-02

Welcome to Vinyx support. Vinyx: DJ Mixer & Drum Machine is built by Hugo Software to give you two virtual decks and a 16-pad drum machine right on your Android phone. If something isn't working or you have a question, you're in the right place.

Contact Support

Email us at [email protected].

We aim to reply within 2 business days. To help us solve things faster, please include:

  • Your phone model and Android version
  • The Vinyx version (found in Google Play > My apps)
  • A short description of the problem and the steps that led to it
  • For purchase questions: the email of the Google account used and your Google Play order number (from your receipt email)

Please don't send payment card details or passwords. We never need them.

More information is available on our site: https://vinyx.hugosoftware.net

Frequently Asked Questions

How do I load music onto a deck?

Open the music library in Vinyx, then choose a track to load onto Deck A or Deck B. The library lists audio files stored on your phone, and you can also pick files manually. Once loaded, you can play, cue, adjust tempo, use beat-sync, and blend decks with the crossfader and 3-band EQ.

Why can't I see my songs in the library?

  • Make sure you've allowed Vinyx to access your music (audio permission on Android 13+, storage permission on older versions). You can check this in Android Settings > Apps > Vinyx > Permissions.
  • Vinyx only plays audio files stored on your device. Streaming-service tracks and DRM-protected files can't be loaded.
  • If a file is missing, try picking it manually from the library screen.

How do I record my mix and share it?

Start a recording from the mixer, play your mix, then stop. Your recording is saved as a WAV file on your device. You can optionally export it as M4A and share or save it using the Android share sheet. You are responsible for having the rights to any music you mix and any recording you share.

How does the drum machine work?

Tap the 16 pads to play drum sounds live, or use the step sequencer to build a pattern. Choose from six built-in drum kits. All sounds are generated by Vinyx's own sound engine, so no downloads or internet connection are needed.

Do I need a subscription, and how much does it cost?

Yes. Vinyx requires a Vinyx Pro subscription, which is offered after the welcome screens. Weekly, monthly and yearly plans are available, with no free trial. Prices are shown in the app and on Google Play in your local currency. Subscriptions renew automatically until cancelled.

How do I cancel my subscription or ask for a refund?

Subscriptions are managed entirely by Google Play. To cancel, open Google Play > your profile icon > Payments & subscriptions > Subscriptions > Vinyx, then choose Cancel. You keep access until the end of the current billing period. Uninstalling the app does not cancel a subscription. Refunds follow Google Play's refund policy, and requests are handled through Google Play. If you need help, email us with your order number.

I subscribed but Pro isn't unlocked. What should I do?

  1. Check your internet connection. Vinyx needs it to confirm your purchase with Google Play.
  2. Make sure you're signed in to the same Google account on the Play Store that made the purchase.
  3. Fully close and reopen Vinyx.
  4. If it still doesn't unlock, email us with your order number and we'll help.

Audio stops when I turn off the screen, or sound is choppy. What can I do?

  • Allow notifications for Vinyx so the playback notification can appear. This lets playback and recording continue with the screen off.
  • Turn off battery optimization for Vinyx in Android Settings > Apps > Vinyx > Battery.
  • Close other heavy apps and restart your phone.
  • Very large files or older devices may need more resources, so try a different file to test.

What happens to my data?

Vinyx has no accounts, no ads and no analytics, and it never uploads your music or recordings. Everything stays on your device. Uninstalling the app or clearing its storage removes the app's data. Recordings you exported to shared storage stay under your control and can be deleted in your phone's file manager.

Still Need Help?

Write to us at [email protected] and we'll get back to you as soon as we can. Happy mixing!